COVID-19 has made it more important than ever to take necessary steps in ensuring the health and safety of one another. We have a few requests of our guests.
Before beginning your trip, check your Steward’s website for any updates, as many locations have closed suddenly in response to this rapidly changing situation. If you have any questions or concerns, reach out to your Steward.
If you’re going on a road trip, calculate the route, and consider when and where you may need to stop for fuel. Keep sanitation essentials such as wipes, hand sanitizer, gloves and masks ready.
Prep and double-check everything you’ll need for your getaway so you can gather all essential supplies and avoid making unnecessary stops along your way. Review your Steward’s original listing information.
If Stewards have concerns with hosting guests during COVID-19 surges, we ask that they make their listings unavailable to book. Contact your Yonder Steward Advocate for help.
In accordance with the CDC-recommended cleaning protocol, including a 48-hour turnover vacancy window between bookings to allows Stewards to safely clean and prepare their spaces.
We ask all Stewards to directly notify booked guests about the safety precautions they're taking to ensure thorough cleanliness before and after each stay. And to note any activities, events, businesses or restaurants who are closed or taking additional precautions that could impact guest experiences. This also includes all contracted services that are used to manage the Steward's property.
We advise all hot spots (tables, doorknobs, keys, light switches, countertops, handles, desks, toilets, faucets and sinks) are disinfected. Linens are washed in high temperatures and mattress and pillow covers are applied to protect guest bedding. Disposable gloves are worn when cleaning, disinfecting surfaces and handling guest linens and discarded after use. Stewards are also encouraged to leave guests a "prevention checklist" and cleaning essentials (hand sanitizers, soaps and surface disinfectants).
Yonder currently provides Stewards with the option of choosing one of four cancellation policies, designed to protect Stewards and their guests.
Each listing will clearly state the cancellation policy. With the current outbreak of Covid-19, the Yonder Extenuating Circumstances Policy stands as is. In the case of a government-mandated quarantine, preventing either a Steward or their guest from traveling to or from the booked location, the guest can request a cancellation to be reviewed and verified by Yonder.
We recommend that any cancellation requests from guests are discussed with the Steward directly. Suggested arrangements can vary from change of booking dates, a hold on booking to be rescheduled at a later date, or partial refund. We encourage both parties to take into consideration what is best for health and safety as well as the financial burden that is carried for all parties involved during this time.
For the most up-to-date information, we highly recommend that you follow the Centers for Disease Control and Prevention. We thank you for supporting this collective effort to ensure the health and safety of you and your guests.
Guidelines above were cited from the CDC.